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Customer Testimonials

"Once again, I have had a very positive experience with Fimbel. This time to replace a chewed-up plastic gear on a door opener. Roger came here on time and very quickly fixed the problem. I have recommended you before and I will continue to do so in the future. It's great to do business with a company that has the customer in mind!"

Regards,
Bill Overholt

"Yesterday, we needed your help again in solving our garage door problems. Thank you for sending one of your top problem solvers, Roger, as I requested. As always, Roger was very pleasant, most knowledgeable and understanding of our situation. He replaced two circuit boards in a timely manner. You are fortunate to have a professional like Roger on your team. As a recently retired supervisor at the True Value Distribution Center in Manchester, I have appreciation for employees like Roger. Please extend my sincere thanks one more time to him for A Job Well Done.
  This past week, a new family moved in on our street from PA. They were transferred to NH by his company. Jim, you can be assured that we will steer him to Fimble. Yes, he may ask for Roger. The Best Advertising Will Always Be .......Word of Mouth Advertising '

Sincerely,
Ray Prygoda - Amherst, NH

"We just wanted to tell you how happy we are with our new door. The gentleman who installed it did a great job and left the garage spotless. We were very pleased with the service we received, right from our initial visit at your beautiful new showroom to coming to our house to measure and then the confirmation on the day before as to the time the door would be installed. This courtesy is rare in today's world, keep up the good work and you can be sure we will recommend you to anyone who is looking for a new garage door."

Thank you again,
Joan & Maurice Allard

"Mike, I would like to compliment you and your team on a "job well done". We are thrilled with the new doors. They look great and give the house a little boost in "character". I will definitely recommend you to anyone I know who is considering new garage doors. On the personal side, l enjoyed working with you. You have a great "design" sense and a great "customer service" sense."

John & Amanda Cebrowski

"Hi! It was a pleasure dealing with Fimbel from beginning to end. Carl came out to give us an estimate, showed up on time after having called to say he was running a tad tate (which was no problem), presented himself professionally, made sure we knew exactly what we were ordering, took care of some job-specific issues regarding the trim around the door, gave a good price without "nickel and diming" us, called again the next day to schedule and called again right before the day of the job.
  An employee named Steven showed up on time and ready to work, set up and organized all his materials and tools, worked quickly and efficienly, explained things about which I asked, did not bad-mouth the competition when I mentioned them, finished in a timely manner, SWEPT THE GARAGE!!!! and showed me every aspect of what he had done. lt looked awesome! The doors opened much quieter and he had shored up the garage door motors so that they were more secure. He did a very neat job with the trim and everything looked great. Very impressive! Don't even consider wasting time by calling anyone else! You wlll not regret it if you go ahead and just deal with Fimbel!"

Amy Kelly -Hollis, NH

"l wanted to take a minute out of my time to advise you about the level of service I received today. lt was terrific and I am glad Mike fixed my door. Mike was courteous and professional. He resolved my issues in short order."

Thank you!
Frank Kenyon - Hudson, NH

"I just wanted to tell you what a professional job your boys Andy & John did at the two Jobin Dr. properties. They worked very hard and are just terrific young men. You should be very proud of them!
P.S. When Andy is ready to replace a part on the 229 Jobin Dr. garage door, I would like him to call my cell so that I can alert my parents.
Thanks again for a job well done!"

Thank you!
Joanne Bonito

"Thank you for your prompt response. The gentleman who came to repair the garage door was most helpful! Would you please thank him for his help in repairing the door."

Bette R Hook

"On New Years Eve, at about 12 noon, we realized that the springs on our garage door were broken. My car was in the garage and I couldn’t open the door even manually. With a family member in the hospital, I was so worried that I wouldn’t have my car all weekend. Your representative arrived before 4pm and had everything working in no time. I want you to know how great his service was an how much we appreciate your help!!"

Best Regards & Happy New Year!
Frany Mullgan

"Thank you very much for making sure that I am completely happy with the installation of my garage door. Because of that, I will be sure to recommend your company to friends & neighbors."

Sincerely,
Janice Morin

"Thank you so very much for the excellent service, you had come and fixed the door and left the invoice before I could get home! Your people are great!"

Pam Sleeper

"This must be what the good old days were like. You call a company with a problem, and the company has the expertise and the desire to really help you. That is exactly what happened to me.

I live in Connecticut and had contacted a local garage door company when the bottom panel of my double garage door began to rot. The owner assured me the bottom of the door could be replaced and gave me an estimate. After I approved the contract, he called me back with the bad news: he may not be to find an exact match for the door, but he was sure the difference wouldn't be noticeable -- except to me. The problem was the panel; the beveled style was no longer made. On seeing a sample panel, it was clear the new panel would be nothing like the original. I was told Fimbel, the original manufacturer was no longer in business. The only solution, he said, was to order two new garage doors. Did I want wood or metal?

As a former investigative reporter, I immediately turned to the internet. A little googling seemed in order. There was a Fimbel garage door company in New Hampshire! A few minutes later, Carl Fimbel, grandson of the company founder, was on the line. He understood the problem immediately, and he figured if I could remove the garage door panels and ship them to him, he could have new frame made and insert my old panels. Carl went over the measurements three times, and instructed me in detail how to remove the panels. We were sure it would work, and I was totally confident, with his guidance, that I could handle the panel removal.

A few weeks later, Carl's son Andrew took a ride from New Hampshire with my new bottom garage door panel tied to the top of his truck. He installed it in an hour. It was perfect. I then asked if he could replace two pieces of weather stripping which a hungry mouse had nibbled on. No problem! This was just unbelievable. The entire process went through without a hitch!

I felt very lucky and found myself wondering why other businesses didn't operate similarly. Is the work ethic different in New Hampshire? Do they eat something different for breakfast than folks in the rest of the country? I don't know the answer, but I certainly was impressed.

Many thanks, Carl and Andrew, for doing such a great job. It was such a pleasure doing business with people who you can trust and who know what they are doing."

LB, Woodbridge, CT

"I recently added another bay to an existing 20-year-old barn at my 200+ year-old Farm in Auburn Massachusetts. When I started investigation where I Could find and overhead door to math the three existing doors (the door openings all have the same southern exposure), the previous owner aimed me in the direction of the retired overhead door gentleman who installed the three original doors in 1985. The good news was that he was able to tell me that the doors were FIMBEL doors, however, the bad news was that he was sure these doors were no longer available anywhere in Massachusetts. In addition, he doubted I'd be able to find a match today - 20 years later. That's when I started my Internet search, came across FIMBEL Paunet in Merrimack, NH and finally ended up with the exact match I needed.

Dealing with Fimbel Paunet has been an exceptional experience from the start. The interest, cooperation, and help offered to me by Carl and his colleagues were invaluable since I had never before installed an overhead door in my life. It's the kind of service and interest I received from your place that encourages me to tell others about the experience. Unfortunately, it's the type of support that many companies don't doffer today but that an old timer like me really appreciates and values.

My sincere appreciation goes out to you for all your help."
David P. Doherty, Auburn, MA

"Thank you for the outstanding service you provided Dave and me in our research, decision-making, and the installation of our new carriage house garage doors.

A good friend, Camille Early, referred Dave and me to Fimbel Paunet. Camille noted that Fimbel has quality products and great service. This was certainly proved by the experience we had in working with you! As you know, Dave and I were challenged with the many options available in carriage house doors. Your support in explaining differences, pros and cons, and taking us to view some of your customers' doors was clearly critical to our deciding to do business with Fimbel Paunet. You answered all our questions, and there were many, providing excellent advice and direction.

Your team of installers are expert. Their professionalism and attention to detail was very obvious during the installation. Their commitment to making them "perfect" is obvious to all.

The time we spent with you has paid off. We love our new doors! They add fantastic architectural flair to our home.

Fimbel Paunet is to be commended for great products and the high level of service you provide your customers. We will be sure to recommend Fimbel Paunet to our relatives and friends without questions. You have a committed customer with us! Please do not hesitate to use us as a reference.

Thanks again. It was a pleasure working with you."
Gail and Dave Hall, Billerica, MA

"Just a note to let you know how pleased we are with our new garage doors. They really made a difference in the appearance of the garage, and certainly operate so much better than the old ones.

The main reason for this note is to let you know how well your employee, Steven, handled the job. He was very knowledgeable and conscientious when he installed the doors. He did a great job. He should be complimented on his work habits, and how well he handled the job.

Thank you for sending us such a capable young man."
Ned and Judy Gelinas, Manchester, NH

"I would just like to acknowledge the great service provided by one of your technicians called Dave. There was no wasted motion as he went about his business in a professional and very knowledgeable manner, explaining to me only the things I needed to know. He did a very thorough and outstanding job and we are pleased with the outcome."
Roger Neily, Weare, NH

"Thank you so much for your prompt and courteous service. Your crew is terrific!"
Marnie Magoon, Milford, NH

"I just wanted to thank you for the great service we received repairing our garage door. A family member recommended you to us and I have to say we were very pleased.

It's not to often that you can say that a company is reliable today - and dependable!

Thank you again and you can be sure we'll pass the word."
Diane Josef, Manchester, NH

"Well done! I'm very impressed with your operation, from the telephone exchange with Marc St. Jean, the help given at your Merrimack Office when I stopped in this Monday past, and today with your installation mechanic. You've exceeded my expectations."
DL

"Just a note to express our sincere appreciation for the fine work done by all in the preparation and installation of our garage door and door opener. At a time when we felt like we were lost in a sea of non-communicative contractors, you threw us a life raft. We really appreciated your coming all the way to Concord to do this job, but especially we were so pleased by the way you took the time to keep us in the loop with your phone calls.

Please note that our delay in payment from the December installation was due to the fact that the exterior keypad could not be programmed and the installer suggested we hold off on payment until that was rectified with a new pad. That was installed last week. Of all the work we have had done, we would not want to keep you waiting for payment of your work!

You, and all those involved make us believe that there are still those out there that take pride in their product and work. No wonder Fimbel Paunet Corporation has such a wonderful reputation."

With Grateful Appreciation.
BB & CB, Concord, NH

"I called your service department in March because my garage door opener had developed a bad case of gremlins. It wouldn't always open when I wanted it to, and, with increasing frequency, it did open when I did not want it to. I brought in the remote and bought a new one, but that did not cure the problem. I brought the box and remote in and your service manager tried to work with them, but that did not work. We arranged for a service call and that worked for about 24 hours. When I called your service department, I was assured that someone would be back the next day. I suspect that it took several additional visits but the problem was cured. Your service manager was pleasant and accommodating throughout the entire experience. He persevered until the problem was solved. I could not have been more pleased with his attitude or the service I received. I just wanted you to know that a positive experience it was."
KP, Nashua, NH

"I just wanted you to know we were VERY happy with the service Keith provided us, when installing our new garage door yesterday. Keith went above and beyond what was expected, i.e., fixed what the garage door opener was attached to for safety reasons, cleaned the entire garage door (front and back) when the job was done, and left the garage and driveway as clean as it was when he arrived!!!

We were very impressed by Keith's work and pleasant demeanor and are very happy with our new door. I have already told two co-workers about Fimbel, confident they will be just as happy as I am."
MP, Merrimack, NH

"Once again you've proven yourselves as an outstanding company blessed with dedicated personnel. Our most recent service, on 8 year old "contractor special doors" was pleasant and reasonable. Your service representative was sincere and honest. If I ever build another house or upgrade our current system I would consider no other company than Fimbel."
SM, Bedford, NH

"We had a Durasol SunShelter awning installed over our patio. We have been very pleased with it's performance both outside to shade us from the sun and inside to reduce the temperature in the house. We can only complement your company on the high standard of professionalism and customer care shown by your employees."
CK & DK, Nashua, NH

"Dear Fimbel-folks:

Along with the blue ribbon goes our unsolicited testimonial. Right from the person who answered the phone and listened to our tale of woe (broken spring on overhead doors) to the serviceman, Roger, who came out to fix our problem. It's no wonder you've been in business since 1923!! You know how to do business, that's why!

We were so pleased with the quick response to our call, Roger's courteous & friendly approach to the excellent job he did of installing 4 new springs with safety cables, we just wante dto tell you how much we appreciated it all. You can be sure you will get referrals from us."

Gratefully,
MA & PK, Wilton, NH

"I wanted to let you know that we had our low headroom tracks installed today and they work great! They have made a world of difference! I have kept your business card in my file and I will recommend your company to friends without hesitation. Thank you for your service."

Sincerely,
GK

"Just a quick note to say thank you for your outstanding service I received earlier today. I was embarrassed that I had ordered the wrong door but was pleasantly surprised to find that you were even more embarrassed than I by our mis-communication. Thank you for allowing me to swap out doors - and thanks for the great service!"

Sincerely,
EC

"We would like to take this opportunity to recognize two of your employees, Mike Dacey and Chano Mardones, who came to my home on two separate occasions to service my garage doors.

I had been having some frustrating recurrent problems with the garage doors, which I had unsuccessfully attempted to fix on my own. Mike and Chano were not only professional, but very knowledgeable, friendly, and customer-service oriented. They not only corrected the problems, but really took the time to explain to me exactly what was wrong.

These two employees are true assets to your company, and I hope that he will be recognized in some way for his efforts."

Sincerely,
BM, Groton, MA

"Thanks for coming by today to fix/adjust my existing door. It's working fine and should get me through the lead period for the new door unit. Please thank your worker for a job well done.

So far I�m impressed! I wish all businesses operated with the efficiency of Fimbel and the idea of customer satisfaction."

Sincerely,
JM

"Roger did a wonderful job of diagnosing, explaining and correcting the problem with my garage door. He is friendly, courteous and professional. You're lucky to have him."
AY

"Thanks for the wonderful garage door opener and installation. I could not be more pleased at the product or service that I received last Friday.

Four years ago I thought that Roger did an excellent installation and would have been happy to have him back. The installer, Ken, who came this time, was truly unbelievable. Besides a perfect installation, he explained the operation of all the components and gave me some valuable tips on door maintenance that will likely save me a great deal of time and money over the years.

I want to thank Ken and you for all of your valued assistance, and I won't hesitate to recommend your company to my friends and acquaintances."
FD, Manchester, NH

"I just had to write and let you know how pleased I am with the service that I received from Fimbel. From my first contact (by phone) with your company, right through to the installation of my new garage door, your service was excellent. I am a stickler for dealing with individuals and companies that don't keep their word, but your company never missed a beat. You can be assured that I will highly recommend your services. Keep up the good work."
JW, Manchester, NH

"I just wanted to thank you for the fine service I recently received from you and your staff. The time you took with me at the showroom is very much appreciated. The lady at the showroom, the gentleman who came out to the house for an estimate and the installer were all friendly and courteous. The service was outstanding. I find it hard to believe the installation was done so promptly and even more unbelievable was that both the estimate and installation gentlemen showed up when I was told they would. This is pretty rare in businesses I've dealt with lately. The young man who did the installation did a nice job. He even replaced the support brackets for the door opener and realigned it properly. Again, thank you for providing a fine service. I would highly recommend your company to anyone."
CH, Merrimack, NH

"I would like to thank you and your staff member Mike for the prompt, courteous and efficient response to my garage door problem of 05-03.

The problem occurred at 8 P.M. on 05-02 when one spring broke after closing the door with car inside. Luck would have it that I had a month old prescheduled appointment with a local body shop for some work on the car at 8:30 A.M.

I called your office at 8:00 A.M. and explained the problem. Mike was at our home 35 minutes later, the door was opened and I was only 20 minutes late for my appointment and the door was restored to fine working order in no time. Because of your fine effort and cooperation neither our plans for the other businessman's schedule were disrupted and the security of our home was not compromised. A customer could not ask for better service than what was rendered. Thanks again."
HS

"I am writing to you to tell you how pleased we were with the new garage doors you installed at our home in East Derry. They are very attractive and energy efficient, and we would highly recommend them to anyone.

We were most impressed by the workmanship of your technician, Keith, who did an outstanding installation. Being in the service business myself, we really appreciate Keith's professionalism."
DU, Derry, NH

"As a 22-year customer of Fimbel Door, I'd like to add me name to the list of Fimbel's satisfied customers. The reason is service after the sale. Had a problem with one of my garage door openers. Jim Hoffman solved the problem quickly for me. He is a credit to the Fimbel team."
FT

"On behalf of the staff and volunteers, I would like to express our thanks for your service in adjusting the overhead garage door for our Red Cross Chapter House.

This very generous and extremely considerate help will be beneficial to our Disaster Team in being able to get their disaster equipment stored in that garage without having to struggle with the door. Being able to lock the door will secure all the cots and blankets stored in this area so that it is readily available in case of disaster. Again, many thanks for your help in this area."
SD, American Red Cross
Greater Nashua & Souhegan Valley Chapter